Box Office Policy
A fixed subscription series allows you to have the same seats for each show for a fixed series of dates. These packages are not available for Preview performances or the Bonus Show. All of our fixed subscribers are given the opportunity to renew their same seats for the following year. If we do not receive a renewal request by our deadline, the seats are released and become available to those that request upgrades.
Flex subscriptions allow you to choose any date for any show. You will receive the best available seating for the performance date that you choose. These packages are not available for Preview performances or the Bonus Show. Flex subscribers cannot be renewed into the same seats for the following season.
Please note that a majority of our subscribers renew their subscriptions retaining their same seats, especially seats on the center aisle and/or close to the stage.
Open at 10 a.m. – Monday through Friday
Open at 11 a.m. – Saturday through Sunday
10 a.m.-4 p.m., Monday through Friday
All persons entering the theatre must be in possession of a ticket to present to an usher at the door for that day’s performance and show time.
Print your tickets at home and the tickets can be in your hands today! Email is the default delivery option for your tickets unless you select another option. After you complete your order, tickets are emailed to you as an attached PDF file. At your own convenience, simply open the PDF file and print your tickets. The tickets that come out of your computer are valid, legitimate tickets. When you come to the event, just show your printed tickets to an usher at the door.
Your tickets will be waiting for you at the box office located in front of the theatre. Just be sure to arrive at least 30 minutes before the performance and provide the box office staff with your name and order confirmation number. You may also be asked to provide a valid ID to claim your tickets.
Your order will be shipped to the shipping address you specify at the time of your order. The package you receive will contain hard-copies of your tickets. These must be brought to the event(s). Please allow six business days for delivery.
$1.00 per ticket for all single ticket purchases (waived for subscribers)
$2.50 fee per order to mail tickets and gift certificates (waived for subscription tickets)
To receive most discounts (including group orders of 10 or more, or junior/ student discounts), you must call the box office directly at (717) 352-2164.
Student and Children discounts
Children ages 5-15 receive 30% off each ticket
Students ages 16-22 receive 20% off each ticket
Preview performances are not eligible for most discounts.
Refund & Exchange
No exchanges 60 minutes before show time.
All exchanges must be done directly through the box office.
Otherwise, if at the last minute you are unable to use your tickets, you may turn them in as a contribution to Totem Pole Playhouse. The value of the donated tickets is tax-deductible and acknowledged by mail. Tickets for past performances cannot be considered a donation.
Latecomer/No Show Policy
Any unclaimed tickets 20 minutes after the start of showtime will be released for resale.
Latecomers will be seated at the House Manager’s discretion, and may have to watch on a video monitor in front of the box office until intermission.
Children and Live Performances
Children under the age of 5 are not admitted to Totem Pole Playhouse. Children of all ages are admitted to our children’s and theatre camp public performances. Please carefully consider whether a performance is appropriate for your child before planning to attend. Disruptive patrons, including children, will not be allowed to remain in the theatre.
Food and Drink
No outside food or drink is permitted inside the theatre. We ask patrons to unwrap or remove candy or gum from wrappers before the performance so as not to distract the performers or anyone seated around you.
No smoking (tobacco or other substances) or vaping is permitted within 25 feet of the box office, bathroom, patio, or any door.
Patrons who require the assistance of a service animal must notify the box office before attending a performance. Our wheelchair and companion seats are designated for patrons with service animals. No non-service animals are permitted in the theatre.
Totem Pole Playhouse is fully accessible for mobility impaired patrons. Our walkways and aisles provide enough space for the passage of walkers and wheelchairs.
Totem Pole Playhouse has several spaces designated for handicapped parking.
Totem Pole Playhouse is wheelchair accessible. Please view our seating chart for wheelchair seating locations. Patrons who require assistance are encouraged to arrive early and ask an usher for assistance before a performance.
Assisted Hearing Devices
Free infrared assisted listening devices are available at the box office prior to the performance by exchanging a license or credit card. No advance reservations for assisted listening devices are required.
Photography, audio and video recording inside of the theatre is never allowed as it is a distraction to those around you and a danger to the performers. We do not permit photos or audio and video recording of the stage before, during, or after any performance as it is prohibited by law. Patrons who violate this policy will be asked to delete photos/video/audio from cameras and electronic devices or will be required to relinquish all photos/video/audio. During a performance, you may be asked to leave at the discretion of the staff.
Mobile phones and electronic devices
Please silence or turn off all electronic devices, including cell phones, beepers, tablets, and watch alarms. We encourage you to share your experience at the Totem Pole Playhouse via social media, but please refrain from doing so or texting during performances; the glow from your device is distracting to the performers and the patrons seated around you.
Lost and Found
Lost and Found articles are kept in the Box Office for 30 days. Please contact the Box Office at (717) 352-2164 option 1 to inquire about lost items.
The exit indicated by a red exit sign nearest to the seat you occupy is the shortest route to the outside. In the event of fire or other emergency, please walk to that exit; please do not run. Patrons using wheelchairs should use the house lower left or right entrance.
Inclement Weather Policy
If a performance is cancelled, we will try to move patrons to another performance subject to availability, otherwise we will refund ticket charges.
If patrons are unable to attend a performance due to inclement weather, we will try to move patrons to another performance (subject to availability), but there will be no refunds if a performance is not cancelled.